Plan Your Visit

Yes! Ace of Spades strives to make our venue and live experiences inclusive and accessible.  For more questions, or information not mentioned below, don't hesitate to get in touch with us at AceADA@livenation.com or our general inbox at AceOfSpades@livenation.com.

The main entrance is accessible. An additional queuing lane is available for your convenience – please follow “ADA Entrance” signage at the front of the venue, or check-in with any member of staff for assistance. All our restrooms include at least one accessible stall. The venue is General Admission. To inquire about accessible seating areas, please email AceADA@livenation.com. Our accessible seating area can reach capacity early, so we recommend contacting us as early as possible.

For more accessibility information, click here.

Age requirements differ depending on the event. All age requirements are listed on our online event calendar. If no age restriction is listed, the event is all ages.

We ask that all guest 18+ provide a vaild ID or passport upon entry. A valid ID is required to attend any age restricted events. Please look at the event page for any restrictions by show.

To consume alcohol at Ace of Spades, we’ll need to see some form of valid, non-expired U.S. government ID. State issued ID or Drivers License, or a Passport are acceptable forms of identification.

Please note that Ace of Spades has a very strict underage drinking policy that follows state law, and if you do not have acceptable ID that states your age at 21 or older, you will be considered the same as a minor and will not be able to purchase, consume or possess alcohol in the venue. Violators will be removed from the building without warnings and will not be eligible for a refund.

Unless a show cancels or changes time by more than two hours, refunds are handled on a case-by-case basis. Please contact the point of purchase for inquiries.

If you’re looking to obtain a refund for a show that was either canceled or rescheduled, visit www.livenation.com/refund for more information. If you purchased tickets at the box office, please email us at AceOfSpades@Livenation.com.

Ticketmaster will call opens at door time or meet and greet check-in time. Artist guest list may not arrive until doors time. Remember to bring your photo ID and the credit card used to purchase your tickets!

Will Call tickets are not transferable. The original ticket purchaser must go back to the original point of purchase to make the change. If you are a radio contest winner, guest of someone in the band, or a VIP client, please touch base with your original point of contact and they will get in touch with us to make any changes on your behalf.

Yes, you can book our event venue for your next corporate event, private concert, social gathering, wedding, reception, fundraiser and more. For more information, please click here.  

In-and-outs are not permitted at our venue. Make sure you don't leave the venue unless you don't plan on coming back!

Ace of Spades is a completely non-smoking venue. Smoking is only allowed in designated outdoor smoking areas.

Yes, there is an elevator to access the balcony. The main floor is ADA accessible.

Professional cameras and/or cameras with detachable lenses are NOT allowed without a valid media pass. Personal point-and-shoot cameras or cellphones are OK.

Most events only offer General Admission standing and seating, which are first-come, first-serve. Please refer to the event page for seating options by event.

If you lose an item while you are at an event,  please email AceOfSpades@LiveNation.com to see if it has been turned in. If you want to inquire about a lost item after the event day, please file a claim HERE 

Please allow 24 to 48 hours for the team to look for your item and respond back to you.

The venue is not responsible for any lost, stolen, or damaged items. As a courtesy, we hold lost items for 30 days.

The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Email AceofSpadesPremiumSeating@LiveNation.com or ask on-site at the venue on the night of show.

Prohibited items include but are not limited to:

• Outside food or drinks
• Weapons of any kind
• Alcohol, cans, or glass containers
• Drones, go-pros, ipads, lasers
• Gels or liquids
• Selfie sticks, tripods, monopods
• Chains and spikes
• Illegal drugs and substances, paraphernalia including marijuana
• Audio or video recording equipment
• Bags larger than 12” x 6” x 12”, backpacks, and camelbaks are all prohibited
• Cameras, unless you have been approved for and obtained a photo pass. (cellphones are OK, unless the tour has a strict No Photo/No Video Policy).
• Any items Deemed dangerous by the venue or law officer All items are subject to change without notice. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Children ages 3 and under do not need a ticket.